FREQUENTLY ASKED QUESTIONS

This official store is managed by Down Right Merchandise
1When can I expect my order to arrive?
All orders will be shipped within 1-3 business days unless stated otherwise on the items description. Packages will then take 1-7 days in transit depending on where you live and what you ordered.
2Do you ship international orders?
Yes, we ship worldwide! Some International orders can take up to 4-6 weeks to arrive, so please be patient. Some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these customs fees. Please contact your local post office or customs office for exact rates.
3How much does shipping cost?
All shipping costs will be displayed at checkout. Costs depend on where you live and what items you order.
4What shipping carriers do you use?
All orders are shipped using USPS. Smaller packages are shipped using First-Class Mail and larger packages are sent USPS Parcel Select Ground.
5Is my package lost?
Probably not. Please contact us though if you did not receive shipping confirmation, or your tracking number is not visible through the USPS website. If your package is labeled as "Delivered" and you have not received it, you'll have to contact your local post office with your shipping number. Once the package leaves our facility, it is out of our hands. We cannot be held responsible for lost or stolen packages
6I’m having issues with my Digital Download. What should I do?
Digital download links are emailed at the time your order is paid. Digital downloads can only be downloaded once to completion before the link becomes inactive. If you did not receive your download link, or you are still having issues downloading, please contact us via our customer service e-mail.

Most mobile devices cannot download zip files so please download the links on a computer. Please make sure to check your computers browser settings for your download folder location.
7Can I return an item?
Yes. Within 30 days, any unwashed unaltered items can be returned. Unless it is being returned due to production defect, we will not refund your original shipping costs. We are not responsible for return shipping costs incurred. return items can be shipped to:

Down Right Merchandise
143 Essex St.
Suite 215, Floor 2
Haverhill, MA 01832
*Please include a note requesting a refund for the item(s).
8I don't see my question here?
No problem! You can email us here, or give us a phone call during business hours:
Monday - Friday 9:00 AM - 5:00 PM EST. +1 (978) 702-4487