This Official Web Store is managed by Down Right Merchandise

FREQUENTLY ASKED QUESTIONS

Q. When can I expect my order to arrive?
All orders will be shipped within 1-3 business days unless stated otherwise on the items description. Packages will then take 1-7 days in transit depending on where you live and what you ordered.

 

Q. Do you ship international orders?
Yes, we ship worldwide! Some International orders can take up to 4-6 weeks to arrive, so please be patient. Some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these customs fees. Please contact your local post office or customs office for exact rates.

Q. How much does shipping cost?
All shipping costs will be displayed at checkout. Costs depend on where you live and what items you order.

Q. What shipping carriers do you use?
All orders are shipped using USPS. Smaller packages are shipped using First-Class Mail and larger packages go Priority Mail.

Q. Is my package lost? 
Probably not. Please contact us though if you did not receive shipping confirmation, or your tracking number is not visible via USPS. Please note that BigCartel storefronts do not automatically provide USPS tracking once your order is shipped.

Q. I’m having issues with my Digital Download. What should I do?
Digital download links are emailed at the time your order is paid. Digital downloads can only be downloaded once to completion before the link becomes inactive. If you did not receive your download link, or you are still having issues downloading, please contact us via our customer service e-mail.

Most mobile devices cannot download zip files so please download the links on a computer. Please make sure to check your computers browser settings for your download folder location.

Q. Can I return an item?
Yes. Within 30 days, any unwashed unaltered items can be returned. Unless it is being returned due to production defect, we will not refund your original shipping costs. We are not responsible for return shipping costs incurred. return items to:


Down Right Merchandise

143 Essex St. Haverhill, MA 01832 

Suite 227, Floor 2

*Please include a note requesting a refund for the item(s).

If you have any further questions about your order, please contact our customer service email directly and we will get back to you as soon as possible.

Please include the following information in your email’s subject Line: Name of Webstore & Order Number.