FAQ

What is the standard turnaround for my order? Can I Rush My Order?
Our standard turn around time is 10-14 days from time of payment, confirmation of art and order details. Specialty items may increase turn around time. Promotional and embroidered items require up to 2 weeks for production. We do offer expedited turn around, though rush fees may apply.  

What Is your Standard Print Size? 
Standard screen size is anything below 15"(W) x 18"(H)
Anything over that size will be charged as an oversize print                                                                                               
Can I provide the shirts to be printed on?
Yes, you most certainly can provide the shirts to be printed on!

How do I get my order once it's complete? 
We can safely and efficiently ship your order anywhere in the Continental US in 1-7 business days via UPS or FedEx. For bands, it is key that your merchandise logistics are well-planned with every order. Our account managers are here to help you sort these things out in the most timely and cost-effective manner. If your order needs to be sent to multiple locations, we can help coordinate that with you. Please feel free to inquire about our regional drop-off services if shipping is not an option. All customers are welcome to come pickup their order at our offices as well! 

How do I send the art for my order?
Artwork can be created by us (check out samples in out design section!) or you can send us your pre-made artwork. We ask all artwork to come in any of the following formats.

  • PSD (Adobe Photoshop

  • Ai (Adobe Illustrator)

  • PDF

  • Jpg

  • Png

  • Tif

  • Bmp

Please keep all original artwork to 150+ dpi and up to 14in x 17in. All additional artwork changes and separations are subject to additional charge. 

Claims or Errors
If you have found an error in your order, please let us know within 72 hours. If an item is misprinted or damaged in production,  we will contact you before your order ships and deduct the mistake from your bill!