FREQUENTLY ASKED QUESTIONS

1What is the standard turnaround for my order? Can I Rush My Order?
Our standard turn around time is 10-14 days from time of payment, confirmation of art and order details. Specialty items may increase turn around time. Promotional and embroidered items require up to 2 weeks for production. We do offer expedited turn around, though rush fees may apply.
2What Is your Standard Print Size?
Standard screen size is anything below 15"(W) x 18"(H) Anything over that size will be charged as an oversize print
3Can I provide my own garments?
Yes, you most certainly can provide anything you want printed on!
4How do I get my order once it's complete?
We can safely and efficiently ship your order anywhere in the Continental US in 1-7 business days via UPS or FedEx. For bands, it is key that your merchandise logistics are well-planned with every order. Our account managers are here to help you sort these things out in the most timely and cost-effective manner. If your order needs to be sent to multiple locations, we can help coordinate that with you. Please feel free to inquire about our regional drop-off services if shipping is not an option. All customers are welcome to come pickup their order at our offices as well!
5What should my print file look like?
Artwork can be created by us (check out samples in out design section!) or you can send us your pre-made artwork. We ask all artwork to come in any of the following formats. PSD, AI, EPS or PDF. High resolution at 300dpi (min) sized correctly to print. Any files sent that are not up to specifications may be subject to a design fee. This may include JPG's, PNG's, TIFF's, etc.
6How do I send the art for my order?
One you have the print file ready, upload it to your favorite cloud storage provider and email the download link to Seamus@DownRightMerchandise.net
7Claims or Errors
If you have found an error in your order, please let us know within 72 hours. If an item is misprinted or damaged in production, we will contact you before your order ships and deduct the mistake from your bill!
8Over/Under Runs
Every effort will be made to ship exact quantities as ordered, however an over/under run rate of 5% is standard on screen printed orders. This is due to having to make adjustments with designs and equipment to achieve the best finished product.